THEME
Hospitality Workforce
Recruitment, skills and working conditions that help people in hospitality develop their careers and stay in the industry.
The team behind the guest experience
The guest experience takes shape at reception, in housekeeping, in the kitchen and at every shift change. Behind it are careful planning, clear roles and the support employees need to solve problems.
We consider staffing throughout the employment relationship. Attracting candidates is connected to induction, daily management, accommodation where needed and opportunities for progression.
What we explore
- Attracting employees and maintaining working relationships between seasons
- Induction and learning at work
- Department managers, shift planning and communication
- Connecting tourism businesses with schools and training programmes
Making room for employees’ experience
The conversation includes employers, managers, trainers and people working with guests every day. We look for examples with clearly explained circumstances, so that practices from a large hotel can also be assessed for their usefulness to smaller businesses.
Bring your experience to the conversation.
Share an issue from your work or a proposal for one of our activities.